At Shinya`s, we believe that the journey of a treasure is just as important as the destination. To ensure our global community can focus entirely on the ritual of receiving their soul-aligned jewelry and incense, we are proud to offer Complimentary Worldwide Shipping and Hassle-Free Tax-Inclusive Delivery on every order.
1. Processing Time
Each creation is prepared with meticulous care before it begins its voyage to you.
Standard Processing: Please allow 3 business days for your order to be carefully inspected, hand-packed, and dispatched.
Peak Periods: During high-volume seasons or special collection launches, processing may take 5–7 business days.
Custom Orders: For personalized engravings or bespoke jewelry commissions, additional time may be required as noted on the product page.
2. Global Delivery Estimates
All Shinya`s orders are shipped directly from our artisanal centers in China via premium express lines to ensure the highest quality control and authenticity.
Destination
Estimated Delivery Time
United Kingdom
5 – 9 Business Days
United States
5 – 12 Business Days
Rest of the World
7 – 15 Business Days
Note: Delivery dates are estimates provided by our trusted carriers and do not include the initial processing time. Factors such as local holidays or remote locations may influence final delivery dates.
3. Complimentary Worldwide Shipping
Always Free: We are pleased to provide free standard international shipping on all orders, regardless of the order value or destination.
Safe Passage: Every shipment is tracked and insured, ensuring your treasure is protected from our hands to yours.
4. Hassle-Free Tax-Inclusive Shipping (DDP)
To provide a truly seamless experience, Shinya`s operates on a DDP (Delivered Duty Paid) basis for all international shipments.
No Surprise Fees: The price you see at checkout is the only price you pay. Shinya`s covers all import duties, customs fees, and local taxes (such as VAT in the UK).
Door-to-Door Ease: You will never be contacted by carriers to pay additional fees before delivery. We handle the complexities of international customs on your behalf.
5. Address Accuracy & PO Boxes
To ensure your treasure reaches you safely, please provide a complete and accurate shipping address in English.
Accuracy: Shinya`s is not liable for misdelivered packages due to incorrect or incomplete addresses provided at checkout.
PO Boxes: We strongly recommend using a physical residential or business address, as most premium international carriers cannot deliver to PO Boxes.
6. Lost or Stolen Packages
We partner with reliable global carriers to ensure safe and timely transit.
In-Transit Issues: If a carrier certifies that a package is lost before delivery, we will arrange for a full replacement of your order at no extra cost.
Post-Delivery: Shinya`s is not responsible for packages that are lost or stolen after they have been marked as “Delivered” by the carrier. We recommend choosing a secure delivery location.
7. Support
If you have any questions regarding your shipment or need assistance tracking your order, please contact our dedicated support team at info@shinyas.com.
